FAQs

General

Shipping and Handling

If a package is returned to us due to an incorrect or incomplete shipping address provided by a customer or if the customer was not home for delivery the customer will be responsible for the return shipping cost as well as the re-delivery cost. We are not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.

Lost or Stolen

We are not responsible for lost or stolen packages. Please ensure the correct address is given at the time the order was placed. If tracking is showing that it was delivered and you didn’t receive it, please contact USPS to file a claim. 

If your packaged arrived and product is damaged please send us an email immediately with photos included to info@strandsoffaith.com.